Technical Support Consultant - Financial Advice

Overview

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

• Location: Cirencester Office
• Workplace Type: Hybrid
• Employment Type: Permanent
• Seniority: Mid-Senior Level

We’re looking for a skilled and knowledgeable Technical Support Consultant to join our team. With a Level 4 Diploma in Regulated Financial Planning
, you ll provide expert technical support predominantly on Investments or Pensions.

In this role, you’ll be a trusted specialist, helping our Partners and their Support Staff resolve complex technical queries and ensuring we maintain the highest standards of advice and service across the Partnership. You’ll play a key part in developing and improving our technical guidance frameworks and contributing to the continuous evolution of our support offering.

• Provide expert technical support to Partners and Support Staff, resolving complex queries via phone, email and other channels within agreed service levels.
• Deliver clear, accurate and compliant advice on Investments or Pensions.
• Act as an authority, offering tailored consultancy on advanced or complex queries.
• Support the creation, review and sign-off of technical and advice framework materials, such as articles and website content.
• Maintain your technical expertise and professional qualifications through continuous personal development.
• Deliver training and mentoring to colleagues, contributing to the Pathway to Competency and team development.
• Take a role in divisional projects, sharing your technical expertise to shape solutions and improve processes.
• Drive improvement by finding opportunities to enhance systems, tools and service delivery.
• Demonstrate SJP’s culture and values through integrity, professionalism and a commitment to delivering great client outcomes.

We’re seeking an expert technical specialist with a solid grasp of financial services and wealth management. You’ll demonstrate a passion for problem solving, meticulous attention to detail, and the ability to communicate complex topics clearly and confidently. The ideal candidate is proactive, collaborative and eager to stay ahead of industry and regulatory changes to deliver the best possible support to our Partners.

• Qualified to Level 4 QCF (e.g. CII Diploma in Regulated Financial Planning) or equivalent.
• Strong technical knowledge on Investments or Pensions.
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Proven experience in a financial services technical support or advice environment.

• Experience working in a structured helpdesk or query resolution environment.
• Strong understanding of regulatory frameworks and the Consumer Duty.

If you’re looking for a role where your technical expertise can truly make a difference, we’d love to hear from you. Apply now to join a team that values knowledge, collaboration and excellence in everything we do.

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)

Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable…