Application Support Consultant

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform—because we believe in the difference our work makes.

Location:

Cirencester Office

Workplace Type:
Hybrid

Employment Type:

12 month Fixed‑Term Contract

Seniority:
Mid‑Senior Level

The Application Support Consultant role supports a variety of applications within the St. James’s Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients.

The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.

• Provide senior support to underlying systems supported in the team.
• Incident Management & resolution – support of functional escalations from the St. James’s Place Service Desk (3rd line support) within the agreed team targets.
• Point of contact for complaints.
• Assist in technical design and application architecture of project & business as usual (BAU) tasks.
• Consult on projects and aid in transition of project work into BAU (support/warranty handover, etc.).
• Deputise for team manager.
• Day‑to‑day liaison with 3rd party application support providers, including governance meetings with our main vendors.
• Support the Problem Management team by providing root cause analysis and service outage reporting.
• Application portfolio management ensuring business application usage information is maintained.
• Participate in the delivery of the team’s overall objectives.
• Document and record change requests with the SJP Change Advisory Board.
• Part of the on‑call rota – supporting SJP applications & systems out of office hours.

We are looking for a strong analytical approach, who enjoys finding real, long‑term solutions to technical issues. A collaborator who enjoys sharing knowledge and asks questions to seek results.

• Demonstrable knowledge of cloud/web‑based applications such as AWS, Snowflake, Azure, Google Cloud or similar.
• Excellent proficiency in MS SQL Server, including database administration and performance tuning.
• Experience working within a technical 2nd or 3rd line support function of managing and resolving IT tickets and providing root cause analysis.
• Familiarity with IT service management functions (incidents, problem resolution and/or change management).

• Awareness, exposure or experience using Salesforce.
• Experience with in the financial services sector.
• A degree in IT, business computing or computer science or equivalent.

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or an online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including

• Competitive parental leave (26 weeks full pay).
• Private medical insurance (optional taxable benefit).
• 10% non‑contributory pension (increasing with length of service).

We are an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage please let us know by emailing us at

Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career‑break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.

If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.

As a business regulated by the FCA we advise you to familiarize yourself with the conduct regulations and, in particular, consumer duty obligations prior to an interview with SJP.