ERP System Support Analyst

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

Location: Cirencester Office

Workplace Type: Hybrid

Employment Type: Permanent

Seniority: Associate

Working as part of a small, collaborative team of four, this role specialises in the provision of business application support for the ERP solution (Unit4 ERP (also known as Business World / Agresso). You’ll provide 2nd / 3rd line support for issues raised by the user community, predominantly SJP employees. The team are responsible for the resolution of incidents raised, providing responses within target Service Level Agreements (SLAs).

Duties will include incident resolution across a variety of modules. It also includes the delivery of system and process small enhancements as part of Requests for Change and project development, production of internal procedures and processes to support the reliable performance of the Unit4 ERP system and production of monthly MI.

This opportunity would suit candidates with accounting systems or application support experience, looking for a rewarding career within system support at SJP.

• Unit4 ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs.
• Provide face‑to‑face advice and assistance through liaison with a range of internal stakeholders.
• Routine maintenance, including monitoring of business‑critical incoming interfaces, as well as the production of outbound interfaces.
• Liaison with 3rd party Application support providers – overall 3rd Party Service.
• Prototyping of Small Enhancements and performing unit testing.
• Deployment of development / small enhancements into Live, adhering to the Change Control process.
• Assist and support issue tracking and support team logs and statistics.
• Continuous improvement ideas to be shared with the team.
• Update and maintain Support team documentation and guidelines.
• Perform ad hoc activity to support wider ERP projects, developments and initiatives.
• Dealing with more complex issues, complaints and escalations.

• Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Work spaces.
• Experience working with Unit4 ERP highly desirable but not essential.
• Strong analytical and reporting skills.
• The ability to analyse issues, investigate the root cause and devise a resolution.
• Able to liaise with a range of internal stakeholders – internally and with the supplier.
• Excellent interpersonal and communication skills are required when dealing with users or other Support Teams.
• Continual development of SME capability.
• Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs – learn and assist in the continual maturity of system controls and processes.
• Ability to rectify problems under difficult or high‑pressure circumstances.
• Ability to work individually and as part of a team.

• Experience using Unit4 ERP.

We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.

We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non‑contributory pension (increasing with length of service)

We are an equal opportunities employer and want to ensure our…