ServiceNow Developer

Posted on: 28/05/2026 – Final date to receive applications: 11/06/2026

Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

• Location:
  
  Cirencester Office
• Workplace Type:
  Hybrid
• Employment Type:
  
  Permanent
• Seniority:
  Mid-Senior Level

The Technology Projects and Development department leads our technology improvement programme, focused on strengthening our IT estate, reducing costs, mitigating risk, and delivering technical enhancements. Our Service Now team plays a critical role in managing, maintaining, and developing the organisation’s core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks—including integrations, Discovery, and LDAP sync—and provides high‑quality support to multiple business areas.

The Service Now team also partners closely with the wider organisation to deliver new features, scoped applications, and technology or business change projects that continue to evolve and optimise our Service Now capability.

The Service Now Developer designs, builds, and enhances secure, scalable solutions on the Service Now platform to support Technology Operations and wider business functions, translating complex requirements into high‑quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third‑party suppliers to ensure reliable service delivery and continual improvement.

The developer also contributes to the strategic evolution of the platform by identifying opportunities for automation, improved user experience, and operational efficiency, while maintaining platform stability through regular health checks, integration management, upgrades, and adherence to the Technology Change Management process.

• Design, develop, and implement solutions on the Service Now platform including custom applications, integrations, workflows, and automation.
• Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments.
• Develop, test, and deploy enhancements following Agile methodologies.
• Conduct root‑cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others.
• Perform data analysis, clean‑up, configuration synchronisation, and system health checks.
• Create and maintain technical documentation including solution designs, configurations, release notes, and training material.
• Collaborate with internal teams and third‑party suppliers to understand requirements and deliver effective technical outcomes.
• Ensure all changes follow the Technology Change Management process.

We’re looking for an experienced Service Now Developer strong technical capability and a continuous‑improvement mindset. Someone who can shape the platform’s future while keeping today’s services running smoothly.

• Extensive hands‑on experience developing on the Service Now platform, including building custom applications, workflows, client/server‑side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules.
• Familiarity with cloud‑based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process.
• Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal…