IT Technician

Real ownership. Real variety. Real growth.

We're hiring a 2nd line IT Technician to join a small, hands‑on internal IT team inside a growing international business with offices across the UK, Europe and the US.

If you're a confident IT generalist who loves fault‑finding and wants to do more than just close tickets — this could be the role for you!

• Owning 2nd line support across the business, working alongside the IT Lead and an apprentice
• Troubleshooting complex Microsoft 365 issues — Exchange, Teams, SharePoint, One Drive
• Administering Intune for device management, policies and app deployment
• Supporting WiFi and network connectivity across multiple sites
• Helping maintain business‑critical systems including Net Suite, Salesforce and Halo
• Onboarding and offboarding users, including hardware setup and access management
• Getting involved in projects, infrastructure improvements and new tooling
• Travelling to UK and international offices periodically as the business grows

• Proven experience at 2nd line level in an internal IT or end‑user support role
• Strong fault‑finding ability — methodical, curious, calm under pressure
• Solid hands‑on experience with Microsoft 365 and Intune
• Confident with WiFi and network troubleshooting
• Familiarity with Net Suite, Salesforce or Halo (essential)
• Excellent communication skills and a customer‑first mindset
• Comfortable in the office 5 days a week, with a willingness to travel occasionally

• Real ownership — your work is visible and makes a direct difference to the business
• Variety — no two days the same, with exposure to international IT operations
• Travel opportunities — UK and overseas offices including Italy and the US
• A team that invests in you — certifications, training and progression supported
• A culture where IT is treated as a strategic enabler
  , not a cost centre