Salesforce Practice Leader & Service Delivery

Location:
Cirencester, UK / London, UK

Employment Type:
Full-time

Intellect Design Arena Ltd is a global financial technology leader delivering cloud-native, composable, and intelligent platforms to the world’s most progressive financial institutions. Built on deep domain expertise and design thinking, Intellect’s solutions span core banking, transaction banking, payments, cash management, treasury & capital markets, risk & compliance, wealth management, and AI-driven data platforms.

Intellect’s technology ecosystem—powered by eMACH.ai
, Purple Fabric
, and modular open finance components—enables Tier 1 and Tier 2 banks to modernize legacy landscapes, accelerate digital transformation, and scale securely across geographies. The company serves 300+ financial institutions across 50+ countries
, including many global systemically important banks.

• We are seeking a high-caliber Salesforce Lead (VP Level) to drive the strategy, execution, and team transformation for a flagship financial services enterprise account.
• Leading a dynamic technology function of 70+ professionals
  —spanning architects, developers, solution consultants, administrators, QA, and release management—you will serve as a pivotal bridge between senior client stakeholders and engineering delivery.
• This role requires a technical leader who can navigate complex B2B and B2C dynamics within Financial Services, oversee dual-operating models (SAFe Agile + AI-driven Squads), and lead an immediate upskilling initiative across the organization.

• Leadership & Team Transformation: Lead, mentor, and upskill a 70+ Salesforce capability. Champion team cross-skilling and continuous capability development to align with future account growth.
• Stakeholder & Client Engagement: Serve as a Trusted Advisor to group-level executives, product owners, and senior leadership. Translate business strategies into seamless technical execution plans.
• Delivery & Governance: Oversee delivery across a split operating model—balancing SAFe Agile program increment releases with dedicated AI-driven development squads.
• Technical Strategy & Modernization: Guide architecture transitions, including modernizing customer-facing applications (moving toward React front-ends) and scaling the use of Financial Services Cloud (FSC).
• AI Tooling Adoption: Drive the strategic adoption and integration of AI coding and development tools (e.g., Claude) across squad environments.

• Proven senior leadership background (
  VP / Executive level
  ) managing large-scale Salesforce capabilities or delivery units.
• 15–20+ years of total IT experience
  , with 8–10+ years specifically dedicated to leading large-scale Salesforce implementations in the UK market.
• Proven track record of managing large enterprise delivery accounts in Wealth Management, Private Banking, Insurance, or Financial Services.

• Financial Services Domain: Strong Financial Services or Wealth Management background is essential. Deep understanding of advisor-to-partner (B2B) and partner-to-client (B2C) operational models.
• Salesforce Ecosystem: Comprehensive understanding of the Salesforce ecosystem, with primary expertise in Financial Services Cloud (FSC) (Marketing Cloud experience is a plus).
• Agile & AI Leadership: Hands-on expertise with SAFe Agile frameworks and practical awareness/advocacy of AI development toolsets (e.g., Claude).
• Modern Technology: Exposure to React or modern front-end integrations with Salesforce back-ends.

• Salesforce Certified Application / System Architect or Technical Architect (CTA)

• Impact at Scale: Opportunity to lead transformational projects for premier global financial institutions.
• Innovation-First Culture: Direct exposure and involvement in driving cutting-edge AI development tooling.
• Competitive Compensation: Executive-level compensation package aligned with performance and experience.