Independent Living Scheme Manager

We are supporting our social housing client to recruit an experienced Independent Living Scheme Manager for an ongoing temporary assignment in the Thornton Cleveleys area. This is a full time role requiring occasional travel to nearby schemes.

Key responsibilities:

• Deliver high quality day to day tenancy management and exceptional customer service across the Independent Living Scheme.
• Carry out daily welfare checks in line with individual support plans, updating risk assessments as needed.
• Assist with lettings, sign ups, allocations, void management and the reporting of repairs.
• Respond to and manage ASB, tenancy breaches, safeguarding concerns, nuisance issues and other incidents, working closely with colleagues and external agencies.
• Monitor customer accounts, identify arrears and support tenants to maintain successful tenancies.
• Provide practical advice and guidance around tenancy queries, housing and welfare benefits, and property condition.
• Build strong relationships with residents, families, carers and partner organisations, ensuring accurate and timely case management records.

• Previous experience in housing or tenancy management, ideally within an independent or retirement living setting working with older or vulnerable people.
• Experience delivering core tenancy services including lettings, sign ups, voids, repairs, and low level ASB management.
• A solid understanding of housing and welfare benefit processes, with the ability to offer practical support and advice.
• Flexibility to travel between schemes when required, with a driving licence, business insurance and access to your own vehicle.

• Weekly pay
• Competitive hourly rates
• Option to be paid PAYE or Umbrella
• Mileage reimbursement