Solutions - Accommodation Coordinator

Housing Solutions - Accommodation Coordinator

Witney (including various travel to our temporary accommodation locations) 25 hours per week (flexible). Salary: £25,600 – £29,523 per annum (pro rata).

We’re excited to be recruiting for a new position within our Housing Solutions team — a fantastic opportunity to start or develop your career in housing while making a real difference to people’s lives. As a Housing Solutions Accommodation Coordinator, you’ll support customers living in temporary accommodation, helping to ensure their stay is well managed and supporting them as they move towards long-term housing solutions.

• Meeting and supporting customers, including those in vulnerable situations
• Carrying out room checks to ensure safety, welfare and appropriate use of accommodation
• Supporting customers with benefit checks, applications and preparing for move‑on to permanent housing
• Updating systems and maintaining accurate records
• Carrying out visits to other accommodation settings such as hostels, hotels and B&Bs
• Reporting maintenance issues and monitoring accommodation standards
• Working with partner services such as mental health, domestic abuse and support organisations
• Attending meetings and taking notes/minutes as required with Supervisors
• Supporting the wider team with administrative and coordination activities

• Strong communication skills and confidence working with a range of people
• Ability to remain calm and professional in challenging situations
• A positive, enthusiastic and flexible approach
• Good IT skills and the ability to learn systems quickly
• Ability to manage your time and workload effectively
• Awareness of safeguarding and risk, or willingness to learn
• GCSE English and Maths (Grade C/4 or above, or equivalent)
• A current driving licence and the ability to meet travelling needs of the role

• You will be required to travel to different accommodation locations
• Full UK driving licence and access to a vehicle is essential
• The role involves working with vulnerable individuals
• BPSS and a DBS check will be required

• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if part‑time) plus bank holidays and an extra two volunteering days off a year for a charity of your choice
• Health cash plan giving cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7 % of your earnings
• Employee Assistance Programme 24/7, providing preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50 % of your salary for up to five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary

For more information about this role please see the Job Description/Person Specification.

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