Call Center Representative

Call Center Representative

Rose Remodeling is a home remodeling company serving the Sacramento, North Bay, and San Joaquin, CA areas. With decades of experience, the company delivers high-quality remodeling services completed by skilled professionals. Rose Remodeling takes pride in transforming spaces, combining craftsmanship with a client-focused approach. The team is dedicated to turning customers' home renovation visions into reality with efficiency and attention to detail.

This is a part-time and full-time, on-site role for a Call Center Representative located in Elk Grove, CA. In this position, you will handle inbound and outbound customer calls, address inquiries, and provide information about the company's services. Key responsibilities include resolving customer issues, delivering excellent customer service, accurately recording interactions, and coordinating with other departments as needed to ensure customer satisfaction.

• Strong customer service, customer satisfaction, and customer support skills
• Excellent interpersonal skills and the ability to build rapport with customers
• Proficiency in computer literacy, including familiarity with basic office software and customer management tools
• Outstanding verbal and written communication abilities
• Reliable, detail-oriented, and able to work in a fast-paced environment
• Previous experience in a call center or customer service role is a plus
• Must have call center experience 2+ years.

Pay is $19.00-$20.00 DOE plus generous commission structure.