Customer Service and Support Manager

Human Resources Customer Service and Support Manager

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This range is provided by California Department of Human Resources (CalHR). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from California Department of Human Resources (CalHR)

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. This is subject to change based on operational needs.

• The office is located at 1810 16th Street, Sacramento.
• CalHR is not an E-Verified employer.

The California Department of Human Resources (CalHR) is the pillar of human resources management for all state employees. Our success is made possible by the hard work of more than 400 CalHR team members who serve as trusted advisors to our strategic partners and the public. If you are interested in providing exceptional human resource services and guidance, CalHR is the place for you.

By joining our team, you’ll have the opportunity to make a meaningful impact while working alongside passionate professionals. Get to know us more here!

This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

Are you interested in being a part of diverse team that supports the overall well-being of state employees? If so, then the California Department of Human Resources (CalHR) Benefits Division may be a good fit for you.

The Benefits Division is recruiting a Customer Service and Support Manager, Manager I, where you will bring your skills and be part of the administration of the state's assigned benefits programs. Successful delivery will ensure quality benefit program and services are delivered to the State of California employees, retirees and dependents.

You will find additional information about the job in the Duty Statement
.

You will find the Minimum Requirements in the Class Specification.

• MANAGER I

MANAGER I

$8,715.00 - $9,899.00/month

• New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs should be limited to a maximum of three (3) pages, single-spaced, twelve-point Arial font.

• Describe your experience managing or overseeing complex benefits programs (e.g., health, dental, vision, dependent eligibility programs). How did you ensure compliance with policies, regulations, and eligibility requirements while maintaining accurate administration? (Please include years of experience in your response).
• Describe your experience working in Human Resources; specifically, managing or overseeing complex benefits programs and/or HR transactions (e.g. payroll processes, knowledge of the SCO payroll system, health, dental, vision, and voluntary benefits). In your response, include the number of years you have worked in HR roles, the specific responsibilities you held, how you ensured compliance with policies, regulations, and eligibility requirements, and the methods or tools you used to maintain accuracy and resolve issues.
• Provide an example of a time you were responsible for planning and directing multiple priorities simultaneously. How did you set goals, align timelines, and monitor results to ensure deliverables were met?
• Describe your experience handling highly sensitive customer inquiries. What steps did you take to ensure service level expectations were met and model customer-focused service for your team?
• Describe your experience leading and developing staff for program operations. How did you set expectations, ensure accountability, and support your team? Please include the number…