Graveyard Shuttle Operations Manager - Sacramento, CA

Graveyard Shuttle Operations Manager - Sacramento, CA

LAZ Parking is an equal-opportunity employer. In all employment practices, including hiring, we are committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, veteran status, or any other characteristic protected by federal, state, or local law.

The Shuttle Operations Manager will oversee daily operations at the airport, supporting the Shuttle Assistant General Manager and General Manager and ensuring the overall operational success of the parking program during afternoons, evenings, and weekends.

• Assist the Shuttle Assistant General Manager (AGM) and General Manager (GM) with operational, financial, and personnel management. General oversight of daily operations, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner.
• Management of hourly staff to include Shuttle Supervisors, Dispatchers, Shuttle Drivers, and Shuttle Utilities.
• Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures.
• Promote “The LAZ Way” (Motto’s, Values & Practices).
• Assist in establishing individualized goals for employees, helping them determine a plan for achieving those goals and monitoring progress.
• Creates and monitors daily schedules (including rest and meal breaks), writes work assignments, and provides spot audits of work completed to ensure it meets client and company standards.
• Review and approve time off requests, adjusting the schedule as needed to meet service standards and business requirements.
• Communicates with the AGM and GM on operational and personnel challenges.
• Participate in hiring, training, evaluating, and developing all shuttle employees.
• Assist GM and HR in overseeing LAZ U training. Work closely with location’s HRBP to further employee development initiatives.
• Processing daily reports (e.g., passenger counts, headways) on a regular basis as assigned by the GM and/or Shuttle AGM.
• Responsible for adherence of personnel to all safety standards promoting workplace safety.
• Schedule, review, and act upon monthly facility and vehicle safety inspections.
• Oversight of monthly driver evaluations conducted by Safety Manager and support team.
• Ensure all staff are adhering to superior service standards in each department, maintaining high levels of customer service for all personnel.
• Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM and AGM.
• Perform routine inventory and inspection of operating supplies and equipment such as radios, safety vests, cones, etc.
• Ensure all employees have the supplies needed to successfully complete their job.
• Attends internal meetings with SMF management as needed.
• Handle additional tasks assigned by the VP, GM, and/or Assistant GM.

• Valid Class A or B license with air brake and passenger endorsements
• Three (3) years’ experience in a commercial transportation or paratransit operation
• Two (2) years management experience (Parking or transportation industry preferred)
• Pre-employment background check and drug screening
• Clean DMV MVR
• Familiarity with DOT rules and regulations
• Familiarity with ADA rules and regulations

Bachelor's Degree or equivalent work experience.

• Must have excellent written and verbal communication skills.
• Must have prior experience in managing staff of 20+ employees.
• Intermediate proficiency with Microsoft Office Suite:
  Excel, Word, PowerPoint and Outlook.
• Familiarity with telematics systems including camera and GPS devices.

• Ability to problem solve in the face of malfunctioning technology/equipment, staffing shortages, unexpected operational challenges such as unplanned roadway maintenance, or other irregular operations.
• Strong customer service skills and abilities.
• A high level of interpersonal skills to handle sensitive and complex situations including difficult customers and personnel issues.
• Excellent team-building skills.
• Ability to train and develop frontline employees.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.

• Ability to physically push/pull/lift to 50lbs
• Ability to bend at the knees or squat frequently throughout a shift.
• Willingness to work in inclement weather (rain, sleet, snow, heat, high wind, etc.)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

FLSA Status:
Non-Exempt

Location:
Sacramento, CA