Agm - Hard Rock Cafe

AGM - HARD ROCK CAFE – Hard Rock Hotel & Casino Sacramento

In this role, the incumbent supervises all front‑of‑the‑house restaurant operations and employees in the specified food outlet during an assigned shift and assists in managing all other food & beverage outlets as needed.

• Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Opens and closes shift or work area at scheduled times; ensuring outlet is fully prepared for operation, as well as ensuring cleanliness and security of company assets.
• Maintains administrative functions, such as scheduling, time and attendance records, and appraisals, to ensure appropriate staffing levels and that team members are performing duties according to established service standards.
• Assists in monitoring department budget to ensure efficient use of labor and other resources in order to achieve effective operation of the department.
• Monitors guest service and satisfaction by interviewing guests and by observing food ratings to make recommendations for improvement to maintain high service standards and a positive dining experience for guests.
• Resolves guest concerns or complaints to maintain positive guest relations.
• Inspects food outlet daily to ensure a safe work environment, that equipment is operating properly and that sufficient supplies are on hand to achieve smooth operation of the department.
• Attends and participates in meetings, completing follow‑up as assigned.
• Performs work regularly and predictably.
• Attends seminars when needed.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Education and/or Experience Requirements

This knowledge and these abilities are typically acquired through a High School Diploma, as well as four years’ dining experience, with a minimum of two years’ Food and Beverage supervisory experience; or through a Bachelor's degree in Restaurant Management or related field.

• Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty‑one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Prior experience in the Gaming industry strongly preferred.
• Prior experience in Tribal Gaming preferred.

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high‑volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full‑service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and inspect and maintain areas for which responsible.
• Maintain bar operations.

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Gambling Facilities and Casinos