Service Technician

Job Overview

When you join Kyocera Document Solutions West, you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

We’re a Great Place to Work and have been officially certified as a Great Place to Work since 2022. We pride ourselves on the trust our employees place in us, their pride in what they do, and the relationships they enjoy.

• Travel to customers’ locations to complete service calls according to company policies.
• Accurately diagnose, repair and maintain equipment in optimum operating condition at customers’ locations.
• Manage and maintain a highly accurate parts inventory.
• Provide on‑going key‑operator training to enhance user productivity, increase machine uptime and reduce service tickets.
• Project a positive company image through proper attire, personal grooming, exceptional communication skills, and excellent customer service.
• Report poor machine performance at first suspicion to manager.
• Keep current with new technology through off‑site manufacturer classes and online training.
• Collaborate with customer service team to receive, prioritize, and accurately close service calls.
• Maintain current KPI requirements for the position.
• Perform other duties as assigned.

• A high school diploma or equivalent, or industry‑related experience and/or training, or a combination of education and experience.
• Computer literate and basic knowledge of networking.
• Ability to install/diagnose a network printer.
• Valid driver's license with an excellent driving record.
• Ability to travel to and from customers within the subsidiary’s customer base.
• Ability to read and follow technical schematics and service manuals.
• Ability to troubleshoot electrical and mechanical failures.
• Excellent communication skills.
• Able to work independently, under pressure at customer locations and to accept direction on given assignments.
• Physical requirement: ability to bend and lift 50 pounds.
• Strong customer service skills.

• Computer skills including a working understanding of basic network connectivity and print drivers.
• Minimum 2 years mechanical and electrical support experience within the office product industry.
• Minimum training on 2 current KDA or other manufacturer’s online apps or “connectivity” courses.

The typical pay range for this role is $50,000–$62,000. The actual base salary offer will depend on experience, education, geography, and other relevant factors.

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc. offers a generous benefits package including medical, dental and vision plans, a 401(k) match, flexible spending, disability and life insurance, plus paid time off and holidays.

Kyocera Document Solutions America, Inc. is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.