Colleague Superstore
Listed on 2026-06-05
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Retail
Retail Associate/ Customer Service, Retail Sales
Rate of Pay
Our Tesco colleague rate starts from £13.28 an hour, increasing to £14.55 for stores within the M25. Additional payments may also apply depending on location.
Working Hours & AvailabilityWe policy new colleagues to join us with a minimum of 16 guaranteed hours each week. Flexibility is available – 12 to 16 hours – and we adapt to your availability when it closely matches our advertised windows.
Shift schedules are published with a 3‑week notice. We support flexible working and will schedule your contracted hours within the advertised availability windows.
Customer FocusCustomers are at the heart of everything we do. This role is for people who love variety, enjoy a committed day‑to‑day challenge, and bring enthusiasm to every task.
Responsibilities- Serve customers with passion and pride, providing great natural service at the point of sale.
- Show knowledge of products and services available in the store.
- Carry out work across the store, including service, picking and replenishment areas.
- Implement training safely and effectively to deliver superior customer experience.
- Make decisions that meet customer needs at the right time.
- Participate in seasonal, community and charity events to create an inclusive atmosphere.
- Track store performance, understand your contribution and collaborate to drive service, sales, reduce waste, shrink and increase profit.
- Handle products carefully to maintain quality and ensure safe delivery to customers.
- Live Tesco values, make everyone feel welcome and consistently follow policies.
- May accept deliveries into the store when required.
- A genuine passion for delivering great service, greeting customers with enthusiasm.
- Ability to build rapport with customers, ensuring a memorable shopping experience.
- Take initiative and make decisions that benefit customers.
- Work well within a team and communicate openly with colleagues.
- Build relationships to create a team spirit, celebrate success and have fun.
- Punctuality, well‑presented appearance, and readiness to act as a brand ambassador.
- Holiday entitlement starting at 20 days + a personal day, rising to 22 days after 12 months (plus bank holidays).
- Flexible working options from day one.
- 10% off and 15% off on pay‑day weekends – up to £2,000 a year with the Colleague Clubcard, shareable with family.
- Access to free wellbeing services and a range of resources for mind, body and life support.
- Life cover up to five times pay and an award‑winning pension with matching contributions up to 7.5%.
- Benefits to suit you—discounts, shares, cycle‑to‑work schemes, and more.
- Uniform provided with policies supporting all of life’s moments.
- Access to colleague networks for a supportive community from diverse backgrounds.
Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’ and we act as a responsible, sustainable business for all stakeholders.
Diversity, Equity and InclusionDiversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we always want you to feel represented and can be yourself are proud to have been accredited Disability Confident Leader and are committed to an accessible recruitment process.
Legal and Practical InformationTesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please .
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
Roles may close earlier than the advertised end date when there are high volumes of applicants. We will only provide interview feedback to candidates who attend an interview.
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