Associate Telecomm​/Teamsters JH

Join to apply for the Associate Telecomm / Teamsters JH role at Allegheny Health Network

General overview:
Operates a computer based answering console, computerized windows based nurse call system, messaging center (answering service), operates software on PC for Dr’s Messaging, paging console for overhead and pages to facilitate communications between doctors, patients, visitors, and System personnel.

• Answer external telephone calls, take and relay messages, and provide callers with routine factual information in accordance with company policy.
• Operate a centralized PC based nurse call system. Answer patients when they press their call button for a nurse, listen to their request and locate a nurse or aide and relay message to assist patients and staff.
• Operate paging console to locate personnel not in their offices, overhead, and beeper paging; may require typing and transmitting messages to an Alpha‑numeric paging system.
• Operate a messaging service, Alpha‑numeric paging and integration of voice mail system.
• Contact all on‑call personnel (OR, ER, Radiologists, Home Care, etc.) for appropriate staff and departments.
• Handle all emergencies (codes, fires, disasters, stats, alarms, etc.) in a timely manner.
• Operate a PC to obtain information on patients’ room numbers and phone numbers and to see which doctors are in the building.

• Must be able to demonstrate knowledge normally acquired through graduation from high school plus additional specific knowledge or skills typically acquired by attending a computer operations program or similar schooling lasting 12 months or less.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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