Sales Admin Assistant

Overview

SALES ADMIN ASSISTANT — CLANTON, AL

Job Summary:

The Sales Admin Assistant provides direct coordination and regular communication with the sales consultants, the manufacturing facility, and the customer throughout the sales order and production process for all managed installation orders. The Sales Admin Assistant will participate in the continuous improvement of the process and procedures related to this role. This role is a full-time on-site position Monday – Friday.

• Coordination and completion of multiple projects at a time, ensuring consistency with customer expectations, company strategy, commitments, and goals for managed orders.
• Communicate with vendors throughout the managed process to ensure adherence to quotes, budgets and customer expectations.
• Proactively communicate with customers to establish a project pace, embrace situations to resolution providing superior customer experience.
• Efficiently coordinate each project’s timeline and schedule from point-of-sale to completion.
• Provide information to appropriate departments or persons to progress project to completion.
• Conduct live customer order audits to clarify order, set proper expectations and build project.
• Work with installers to acquire quotes on potential upcoming projects based on information provided by sales representatives in company.

• 1 - 3 years of demonstrated high level data entry and customer service experience.
• Ability to manage multiple projects to completion.
• Goal-oriented, problem-solving, and continuous improvement mindset.
• Demonstrated ability to learn technical products quickly or technical aptitude.
• Excellent verbal and written skillsets and ability to communicate with multiple departments.
• Experience utilizing Microsoft Outlook, Excel, and Word.
• Experience with a Customer Relationship Management Database (CRM).
• Experience with Sales Force CRM (Desired).

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