Library User Services Associate

* Participate in the core functions of User Services, which include circulation, course readings (reserves), billing, lost/missing cycle, tech lending, and more. Adapt quickly to new and changing circumstances.
* Provide excellent customer service with a user-centered focus at the Library’s service points both in person and virtually. This may include night and weekend hours and opening/closing the building, depending on the shift.
* Maintain knowledge of library services and policies, and communicate them effectively to library users and other library staff. Share and provide feedback to improve our services, policies, and workflows.
* Provide basic reference support, helping users to find and use the Library’s resources.
* Learn the technology used by the Library, including library systems and apps., as well as printers, scanners, projectors, and tech lending equipment, and assist users with troubleshooting.
* Contribute to regular stacks maintenance workflows and special projects. This includes processing returns, sorting, reshelving, shelf-reading, shifting, and inventory.
* Provide training and guidance to User Services student assistants and communicate any issues to the User Services Student Supervisor in a timely manner.
* Serve on Library, TCCS, and TCC committees and interest groups, as assigned.
* Complete other tasks as assigned within User Services and in support of the Library’s strategic initiatives.
* Excellent written and oral communication skills in English.
* Ability to build collaborative, effective working relationships.
* Demonstrated experience in Microsoft Office/Google Drive (preferably including Excel), library catalogs, and other relevant software and technologies.
* Ability to learn new services, policies, workflows, and technologies quickly, and transfer that knowledge to others. Flexibility in adapting to change and applying new information quickly.
* Outstanding organizational skills.
* Sound judgment and demonstrated ability to work independently to set and meet priorities.
* Detail oriented and demonstrated capacity for carrying out tasks in an accurate manner, and ability to check your own work for accuracy.
* Strong commitment to supporting diversity, equity, and inclusivity and fostering a welcoming environment for both colleagues and the public.
* Ability to interact sensitively and diplomatically with individuals from diverse backgrounds in a high traffic, public context.
* Ability to follow directions from supervisors and provide clear directions to staff and student assistants.
* Ability to work harmoniously and as a team player, thrive in a team-based environment, and employ skill in fostering teamwork among others.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, The Claremont Colleges Services will review this job description and make changes of business necessity.

TCCS reserves the right to modify job duties or assign additional duties as needed.

Experience the story of The Claremont Colleges as it unfolds through our inspiring beginnings, distinguished present, and bright future in the Celebrating 100 Years video, which highlights how innovation, integration, and excellence have shaped a century of collaboration.

Like the institutions we serve, we recognize that we excel when we collaborate. We seek diverse staff members who are skilled and passionate about the work they do. TCCS is committed to providing an environment that values the many differences in identities, experiences, abilities, and thoughts that exist among the members of our community. Learn more about TCCS by visiting  and about the seven colleges we serve by visiting .###

Employment Benefits We are proud to offer a generous program of employment benefits for our eligible employees. Take a look at our for a snapshot. Full details may also be viewed on our website: .
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