Director, Technology

ABOUT POMONA COLLEGE:

Located near Los Angeles, California, Pomona College is widely regarded as one of the nation's premier liberal arts colleges. Established in 1887, Pomona College is known for small classes, a challenging curriculum, close relationships between students and faculty, and a range of student research and leadership opportunities. Pomona is a member of The Claremont Colleges.

The Director of Advancement Technology serves as a strategic and mission‑centric technology partner to Advancement, guiding the design, implementation, and stewardship of systems that support fundraising, engagement, and donor relations. The role operates in a highly collaborative and relationship‑driven environment, requiring a leader who works effectively across teams, builds trust with users and stakeholders, and champions scalable and sustainable solutions and shared services that strengthen operational effectiveness, user experience, and data integrity.

The Director proactively ensures that the Advancement technology ecosystem remains reliable, scalable, and aligned with divisional goals, while fostering a culture of service, continuous learning, and accountability.

Reporting to the Executive Director of Advancement Services, the Director works independently and collaboratively to design, build, and implement Advancement technology‑based solutions and shared services. The Director proactively performs the following essential duties and responsibilities:

• Provide strategic leadership for the Advancement technology environment, ensuring Salesforce, Marketing Cloud, OnBase, Gearset, Own Data, and integrated platforms operate reliably and support Advancement's operational goals.
• Evaluate emerging technologies and vendor enhancements for alignment with divisional strategy, data integrity standards, and long‑term scalability.
• Maintain an inventory of Advancement technologies and monitor contract terms and budgetary impacts.

• Oversee release management for all Advancement systems, including impact assessment, coordination of user acceptance testing, and communication of changes to stakeholders.
• Manage deployment and change control processes using Gearset or similar tools, ensuring all updates follow structured QA practices and are documented for reproducibility.
• Maintain a sustainable sandbox, regression testing, and data integrity strategy across systems.

• Administer, configure, and document Advancement systems, including data structures, workflows, integrations, permissions, and authentication.
• Monitor system performance and coordinate issue resolution with vendors and campus ITS.
• Provide user support and troubleshoot complex system issues, ensuring timely and accurate resolution.
• Oversee technology onboarding and off‑boarding processes, ensuring appropriate system access, documentation, and training in coordination with campus ITS.

• Lead incident response and system continuity processes, including triage, escalation, coordination with vendors and ITS, communication to stakeholders, and documentation.
• Analyze incident resolutions to reduce repetition of issues and refine mitigation strategies.
• Maintain and refine emergency and continuity protocols to ensure readiness and consistent execution.

• Create, lead, test, and implement multi‑phase technology projects and end‑to‑end implementation plans from initiation through deployment, including discovery, scope definition, requirements gathering, timelines, documentation, testing, deployment, and communication to various users and levels of stakeholders.
• Analyze business processes and user needs to design effective technology solutions and recommend improvements to workflows and system change management practices.
• Develop and maintain project, change management, and system process documentation such as charters, requirements, user stories, decision logs, and testing plans, among others.
• Assist project sponsors in…