Admission Operations & Systems Analyst

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Inquiries Regarding Application Status Due to the high volume of applications we receive, we cannot respond to inquiries regarding the status of submitted applications. Applicants selected for interviews will be contacted using the email and/or phone information provided in the online application.

Location:

Claremont, CAJob Posting

Title:

Admission Operations & Systems Analyst Job Details and Requirement:

Department:
Office of Admission Supervisor:
Asstistant Director of Admission Operations Last Updated:
September 10, 2026

GENERAL DESCRIPTION The Admission Operations & Systems Analyst provides collaborative support and technical expertise to solve complex issues. Serves as a key member of the Enrollment Management Operations team by managing the CRM, validating data, processing application materials, and building reports. The Analyst also serves as a backup to the Asst. Director of Admission Operations, who oversees the data and technology for the office.

The Analyst also provides administrative support as needed for the Office of Admission.

ESSENTIAL FUNCTIONSCRM Management – 30%
Serve as a Power User and independently problem-solve issues in Technolutions’ Slate CRM. Solve complex technical issues to increase operational functionality.

Monitor business requirements, identify gaps in current functionality and features, suggest enhancements, and assist the Asst. Director of Admission Operations in building innovative new features to increase effectiveness of the CRM (Slate) for operational, recruitment, and marketing purposes.

Input data into the CRM (Slate) with a high level of accuracy. Proactively and independently validate the accuracy and efficiency of data and integrations.

Update and maintain prospect, inquiry, and applicant  collaboration with the Asst. Director of Admission Operations, analyze, map, and import data into and out of the CRM (Slate) on a regular basis, including the Common Application, test scores, transcripts, external vendors, and other offices. Ensures operational integrity of imported and exported data.

Work closely with the Asst. Director of Admission Operations in maintaining data integrity and quality, including identifying, developing, and deploying new ways to manage data and clean-up needs across the college’s information systems.

Build, edit, and deploy complex emails and text communications in the CRM (Slate) in collaboration with the Associate Director of Marketing & Communications and the Assistant Director of Admission Operations. This includes creating and using templates, creating and editing conditional logic using Liquid Markup and Content Blocks, building and testing hyperlinks, creating and editing HTML/CSS code, and pulling complex data queries.

Build, edit, and evaluate the functionality of events, templates, forms, and portals in the CRM (Slate), including conditional logic, design (using HTML/CSS and/or JavaScript), data mapping, and  collaboration with the Asst. Director of Admission Operations, manage the user experience, access, and development for internal staff, external office use, and prospective students in technology environments.

Serve as a resource and internal expert for staff on CRM (Slate) systems. Provide training and maintain related training materials and documentation in collaboration with the Asst. Director of Admission  collaboration with the Asst. Director of Admission Operations, develop in-depth knowledge of the university's recruitment, marketing, and technology landscape. Advise team members on the capabilities and limitations of systems; provide support, training, and…