Program Manager; Intensive Case Management

We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high-quality affordable housing and services. Join us in our mission to transform lives and strengthen communities for thousands of families, seniors, veterans, transitional age youth, and individuals coming from homelessness in California.

This property is part of an Intensive Services Care Program in collaboration with the County of Los Angeles. Rooted in a Housing First model and guided by a trauma-informed care approach, this position serves as the liaison between the property and the County. The role includes attending regular coordination meetings and supporting the delivery of compassionate, consistent services that promote long-term housing stability.

The Program Manager is responsible for the overall management of residents & programs at Jamboree properties. This position will oversee activities that promote the residents’ wellbeing and their success in maintaining stable housing. The Program Manager will be responsible for managing staff, programs and overall quality control efforts, potentially at various sites within their defined region. This includes close coordination with Senior Program Managers to ensure residents' and property needs are being met.

These responsibilities include coordination within Jamboree and with outside providers to ensure successful retention in supportive housing. The Program Manager will be an expert at developing and implementing programs that serve children, adults and seniors living in various affordable apartment communities. This role will also be responsible for building relationships with city partners, nonprofits and volunteers in an effort to leverage additional programs and services to Jamboree communities.

• Oversee and enhance social services for Permanent Supportive Housing, including strategic planning, delivery of services, and integration of new programs for homeless and low-income individuals.
• Develop and implement annual goals and objectives for the Community Impact staff.
• Establish, coordinate, and ensure compliance of policies, procedures, and services across all programs, meeting organizational, grant, and funding requirements.
• Implement evidence-based practices in homeless service delivery, such as Critical Time Intervention and Trauma-Informed Care, and present a comprehensive services framework.

• Provide direct supervision, mentorship, and support to Interns, Case Managers, and Coordinators, including hiring, training, and managing payroll timekeeping.
• Offer direction, support, and guidance on advocacy, crisis management, and intervention to team members.
• Model and teach systemic and strength-based practices in interactions with residents, staff, and professionals.

• Manage relationships with CES, county providers, community partners, property management, investment partners, and regulatory agencies.
• Cultivate and maintain strategic partnerships to ensure the provision of services that meet program standards.

• Manage resident databases and outcomes reporting systems, ensuring accurate program data and compliance records.
• Provide quality assurance and program evaluation to ensure effective and efficient programs.
• Report regularly on program activities to corporate offices, partners, and applicable agencies.

• Coordinate services among community supports, service providers, and property management.
• Facilitate regular meetings with onsite staff, service providers, and property management to address tenant…