Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
. You’ll provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate their seasonal tax business.

• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices.
• Provide leadership to the customer-centric teams in the offices you manage.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.
• Start a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time from January to April, including evening and weekend hours as needed; in-person role.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the District General Manager (DGM) in recruiting and interviewing candidates for tax office associate positions.
• Build an engaging team environment by training and coaching associates and recognizing outstanding contributions.
• Lead and manage office staffing, operations, and logistics with support from Associate Team Leaders.

• People management experience with the demonstrated ability to grow and develop associates.
• Demonstrated aptitude for growth plan execution and ability to lead towards a growth culture.
• Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills and a customer-centric mindset to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Income Tax Course or Tax Knowledge Assessment (to prepare tax returns).

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (eligibility rules apply).
• Check out all available benefits at

At H&R Block we remain committed to building a Connected Culture — a place where trust, care, and connections guide how we work together. You will be supported by colleagues who help each other grow. H&R Block is an equal opportunity employer and celebrates diversity in the workplace.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or a guarantee of employment.