Ag customer service & sales

Responsibilities

• Answer incoming calls, emails, and inquiries from farmers, ranchers, feed dealers, and other customers regarding product availability, pricing, and orders
• Process customer orders for various feed products including livestock feed, poultry feed, specialty mixes, and nutritional supplements
• Provide product information and recommendations based on customer needs, animal types, and feeding programs
• Schedule and coordinate feed deliveries with the warehouse and logistics team
• Handle customer complaints and resolve issues related to orders, deliveries, product quality, or billing
• Maintain accurate records of customer interactions, orders, and special requests in the database or order management system
• Communicate with production and inventory teams about product availability and backorders
• Generate quotes and invoices for customers
• Coordinate with sales representatives regarding customer accounts and special pricing arrangements
• Provide information about feed formulations, ingredients, and nutritional specifications when requested
• Process returns or exchanges according to company policy
• Monitor delivery schedules and proactively communicate any delays to affected customers
• Assist walk-in customers at the facility counter with product selection and purchases
• Maintain knowledge of seasonal demands and help manage customer expectations during peak times
• Provide information about fertilizer formulations, ingredients, and nutritional specifications when requested

• Bachelors degree in agribusiness preferred but not required, 3 plus years of agriculture experience is required.
• must be available to work Saturdays