Customer Advocacy Specialist

Customer Advocacy Specialist

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Customer Advocacy Specialist and help us do what we do best: propelling business forward.

• Build and manage relationships with customers across our Digital Experience business unit.
• Develop and execute customer advocacy programs that include customer stories, testimonials, speaker opportunities and reference activities.
• Collaborate with cross-functional teams including Product Marketing, Demand Generation, Customer Success, Partner and Sales to integrate customer stories into campaigns and go-to-market initiatives.
• Interview customers to capture compelling success stories and translate technical outcomes into business value narratives.
• Support customer participation in webinars, panels, user groups, and industry events.
• Maintain a repository of advocacy assets and track engagement metrics to measure program success.
• Provide feedback from advocates to internal teams to inform product development and messaging.

• 2–4years of experience in customer marketing, advocacy, or community engagement, preferably in B2B software or technology.
• Strong storytelling and interviewing skills with the ability to distill complex technical content into clear, engaging narratives.
• Excellent written and verbal communication skills.
• An ability to take initiative when an opportunity presents itself.
• Highly organized, self-motivated, and comfortable working in a fast-paced, cross-functional environment.
• Proven ability to build relationships with technical and business stakeholders.
• Experience with CRM and advocacy platforms (e.g., Salesforce, Reference Edge, Influitive).
• Familiarity with digital experience products is a plus.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Generous remuneration package.
• Employee Stock Purchase Plan Enrollment.

• 30 days paid annual vacation.
• An extra day off for your birthday.
• 2 additional days off for volunteering.
• Premium healthcare and dental care coverage.
• Additional pension insurance.
• Well-equipped gym on-site with Cross Fit equipment and a climbing wall.
• Co-funded Multisport card.
• Daycare Center for your little ones onsite.
• Flexible working hours
• Free underground parking with a designated space for bikes, motorbikes and electric scooters.

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