Player Services Representative

Player Services Representative at Cherokee Nation Entertainment

The Player Services Representative ensures a smooth and enjoyable gaming experience by assisting guests with ticket redemption, jackpot processing, and minor machine repairs. This role is central to maintaining a clean, friendly, and entertaining casino environment while delivering exceptional customer service.

• Process e-game jackpots and complete IRS forms (W2G/1042-S) accurately
• Assist guests in locating specific machines and denominations
• Perform minor machine repairs (e.g., clearing jams, resolving tilts)
• Promote a fun, friendly, and welcoming atmosphere for guests
• Maintain cleanliness and organization of gaming areas
• Respond promptly to machine service lights and guest needs
• Stay informed on current promotions, events, and property amenities
• Monitor for underage gaming and report concerns to supervisors
• Uphold Big 6 standards:
  Clean, Safe, Comfortable, Quick, Friendly, Fun

• High School Diploma or GED required
• Minimum 6 months of related experience or equivalent combination of education and experience
• Strong customer service and cash handling skills
• Proficient in basic computer operations
• Detail-oriented with ability to complete federal and state forms accurately
• Ability to stand and walk for extended periods (7+ hours/day)
• Comfortable working in smoke-filled and noisy environments
• Capable of lifting up to 25 lbs and performing moderate physical tasks
• Must obtain and maintain licensing from the appropriate gaming authority

For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions.

Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well‑being of the Cherokee Nation and the communities that it calls home.

• Health & Wellness:
  Choose from top-notch health plans, 24/7 Telemedicine access , and on-site health clinics (at select locations).
• Financial Security:
  Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance:
  Enjoy flexible spending accounts , maternity/ paternity leave , and voluntary benefits for added peace of mind.
• And More:
  Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts .

Immerse Yourself in World‑Class Hospitality with Cherokee Nation Entertainment. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operates a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss.

• Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms .
• Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live.
• Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table‑side magic.
• Help guests unwind in luxurious hotel accommodations and world‑class amenities like pools, cabanas, and golf courses.

We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Company:
Cherokee Nation Entertainment

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Other

Industries:
Gambling Facilities and Casinos