Family Services Specialist I​/II

Family Services Specialist I/II

Location:

Claremore, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

• Education and experience requirements consist of two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

• Education and experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment;
• OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

• Reviews and analyzes gatekeeping requests using available programs (IMS, OnBase, FACS) to determine individual need and connect the customer to the appropriate program following the designated SOP, protocols, and instructions.
• Follow First Contact Resolution principals to assist customers with uploading verifications, proxying benefit requests, providing benefits verification and providing resource information as needed.
• Evaluates the needs of individuals and families and make referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, completes documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

If you have questions, please contact DHS.Careers

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service