Emergency Room Patient Access Representative - NIGHTS

The Opportunity

Emergency Room Patient Access Representative

Hired First

Contract, Full-time

• Assist in emergency situations with calm and efficiency.
• Facilitate patient check-in and registration efficiently.
• Verify insurance information and eligibility promptly.
• Coordinate with medical staff for patient admission processes.
• Maintain accurate patient records and documentation.
• Handle patient inquiries and provide information courteously.
• Monitor and report on patient access metrics regularly.
• Ensure compliance with hospital policies and procedures.
• Utilize technology to streamline patient access operations.

• Demonstrate ability to focus in emergency situations.
• Facilitate patient check-in and registration processes.
• Prepare and maintain admission/discharge paperwork; ensure HIPAA compliance.
• Promptly verify insurance information and eligibility.
• Maintain accurate and up-to-date patient records.
• Handle calls, billing inquiries, and maintain organized patient records.
• Handle patient inquiries courteously and provide accurate information.
• Manage follow-ups and referrals; optimize calendar to minimize wait times.
• Collaborate with team to enhance patient access processes.

• Education:
  
  High school diploma or GED (clerical/administrative experience preferred)
• Interpersonal:
  Empathy and patience to assist distressed patients
• Organization:
  Accuracy in managing records, schedules, and billing
• Technical:
  Familiarity with medical software and EHR systems
• Detail-Oriented:
  Ensure accuracy and regulatory compliance