Assistant Store Manager

Assistant Store Manager

Community Choice Financial Family of Brands

Claremore, OK

As an Assistant Store Manager (ASM), you’ll support customers through their financial needs while gaining hands‑on experience running a store. You’ll develop leadership skills in real time by driving account management, customer outreach, and risk management. It’s fast‑paced, people‑first, and packed with growth potential.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture relationships.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide coaching and development to Customer Service Representatives to ensure adherence to quality standards.
• Perform duties off‑site such as vehicle appraisals, store errands, and external marketing.
• Achieve company performance standards by leveraging partnership opportunities, referrals, and hosting community events.
• Maintain office security protocols, including vault and cash drawer management.
• Ensure compliance with company policies and local, state, and federal laws; conduct audits and compile reports.
• Maintain store appearance and cleanliness, scheduling maintenance services.
• Work efficiently in a rapidly changing environment, handling multiple tasks simultaneously.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time in‑person schedule, including weekends; minimum 40 hours per week.

Hourly wage: $15.00 per hour. Other compensation information is provided in the Total Compensation package.

• Paid on‑the‑job training and comprehensive new‑hire program.
• Robust learning management system with e‑learning modules.
• Cross‑brand training across eleven brands.
• Enrollment in a key holder program for leadership development.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage options, including telemedicine and HSA/FSA.
• Traditional 401(k) and Roth 401(k) with company match.
• Company‑Sponsored Life and AD&D Insurance.
• Voluntary benefits: dental, vision, short‑term & long‑term disability, supplemental life and AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Free access to mental health resources, life coaching, and Employee Assistance Program.
• Discount marketplace with exclusive discounts.
• Paid time off that grows; 12 days in first year.
• Business casual dress code (jeans and sneakers allowed).

• High school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with phones, POS, Microsoft Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Background check required.
• Physical demands: standing 90% of time, moving up to 25 pounds, operating keyboard, moving inside/outside store.

• Management experience in retail, convenience, grocery, finance, or related industries.
• Experience in check‑cashing, document verification, money order processing.
• Bilingual (English/Spanish) a plus or may be required.
• Valid driver’s license, auto insurance, and personal vehicle for workday use.

Recipient of Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Top Employer for Hispanic & Latino by HLPA (2023‑2025). Named America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the U.S., providing customers, team members, and communities access to short‑term financial services. We serve over 1,500 stores in 24 states and online product offerings in 20 states.

Learn more at

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

Mid‑Senior level

Full‑time

Sales and Business Development