Cosmetology Consumer Liaison

Cosmetology Consumer Liaison – Davies brookes Pty Ltd t/as BCP Insurance Solutions

At Curion, We Connect Brands to People. Our expertise and passionate pursuit of insights enable our clients to make informed decisions that drive meaningful impact. Our vision? Advancing the way brands connect to people to build a better future. Our core values:
Integrity, Resiliency, Accountability, Curiosity, and Collaboration.

The Cosmetology Consumer Liaison is a dynamic critical client facing role supporting our personal care product consumer research team. They will manage a high-volume reception desk. Duties include assessing hair attributes to qualify new volunteers for studies by utilizing their expertise as a licensed cosmetologist. This role is responsible for study request intake, volunteer recruitment, and daily communication on study fill‑rate progress.

Key to the role is ensuring a welcoming and professional environment for the test centre, handling all volunteer inquiries, and tracking study participation and compensation. The right candidate for this role will have a strong customer service background with the ability to handle the occasional escalated volunteer.

• Create a positive memorable experience for volunteers
• Conduct in‑person hair assessment consultations to qualify volunteers for the program and ongoing studies (must be licensed to do allergy patch test), updating expert ratings (hair demographics) within ARCS database.
• Perform study recruitment via phone and in‑person
• Book qualified volunteers for study appointments based on testing needs
• Make appointment confirmation and reminder calls
• Perform volunteer check‑in/check‑out, capture consent forms
• Update participation and incentive amounts in ARCS database
• Respond to volunteer inquiries in a timely manner, accurately and professionally
• Assist stylists with volunteer prep, or product application when needed (must be licensed to do this function)
• Any other tasks and projects as assigned by management

• Preferred:
  Bi‑lingual English and Spanish
• Strong task management skills
• Extremely detail‑oriented, committed to quality, ability to check own work effectively
• Ability to clearly communicate with other departments
• Ability to work independently and as part of a team
• Ability to remain calm under pressure
• Ability to be agile in a frequently changing environment
• Ability to handle multiple tasks while maintaining a high level of accuracy
• Exhibit Exemplary Customer Service

• Licensed cosmetologist
• Post‑secondary education or the equivalent of related job experience
• 5+ years of prior reception/administrative/customer service experience
• Experience in consumer research is a plus
• Proficient in Microsoft Office products
• Knowledge of ARCS panel management software is a plus

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Must have the ability to escort panelists to and from study execution area.
• Will make and receive phone calls.
• Must be able to type, use computer keyboard, and read computer monitor.
• Ability to interact with coworkers, clients, and consumers in person and over the phone.

For Curion’s Cosmetology Consumer Liaison position, we offer a starting hourly rate of $19.00‑$23.00 an hour based on the qualifications and experience of each individual. Curion offers a benefits package for this position which includes:

• 401(k) retirement account with company match
• Health, dental, vision, basic life, short and long‑term disability, accident insurance, critical insurance, pet insurance, flexible spending account (FSA), and more.
• Paid time off (PTO)
• Company paid holidays

Curion is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.

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