Assistant Vice President, Customer Supply Chain; CVS​/Walgreens), Operations

Job Title Assistant Vice President, Customer Supply Chain – Drug

Division: CPD Operations

Location: Clark, New Jersey

Reports To: VP, CPD Customer Supply Chain

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business:
Beauty. Our goal is to offer each and every person around the world the best of beautyin terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Operations,
we create innovative, inclusive, and sustainable beauty together with our business partners by designing, developing, sourcing, manufacturing, and distributing over 6 billion products globally every year. We support over 36 brands across four L’Oréal divisions. We are consumer-oriented, and we act responsibly all along the value chain.

This position supports Supply Chain and Commercial initiatives for two of our top retailer partners, CVS and Walgreens. This role plays a critical role in bridging L'Oréal's supply chain capabilities with our commercial objectives, specifically leading our strategic partnership with both retailers. This role focuses on optimizing service levels, driving operational efficiencies, and fostering strong cross-functional and external relationships to maximize product availability (ISA and OLA) and support sustainable sales growth.

In order to achieve the above the position will be responsible for:

• Strategic Customer Partnership & External Relations
• Drive Customer Strategy:
  Develop and execute tailored supply chain strategies that optimize service levels, OTIF, and trade inventory while balancing cost-to-serve targets with overall commercial goals.
• Strengthen Retailer Partnership:
  Serve as a key operational leader for CVS and Walgreens, establishing strategic category goals, leading long-term joint initiatives, and influencing external purchasing decisions to support CPD brands.
• Customer Advocacy:
  Champion the customer’s perspective within internal teams, embedding a customer-centric mindset and ensuring requirements shape future operational designs.
• Supply Chain Optimization & Operational Excellence
• Process & Technology Enhancement:
  Identify and champion continuous improvement initiatives to streamline supply chain activities, enhancing customer shipments, in stock availability, and online availability (OLA).
• Replenishment Alignment:
  Lead efforts to align L'Oréal’s operational capabilities with the customer’s replenishment strategies to ensure a responsive, agile supply chain.
• Root Cause & Performance Analysis:
  Partner with cross-functional teams to investigate supply chain bottlenecks, conduct root cause analysis, and execute action plans (including Voice of the Customer and Advantage Survey feedback).
• Cross-Functional Collaboration & S&OP Integration
• Commercial Alignment:
  Build strong partnerships with internal stakeholders—including the CPD Commercial GM, Commercial Controller, Commercial VP, and Commercial Planners—to address challenges and unlock growth opportunities.
• Forecasting & S&OP Support:
  Enhance forecasting accuracy by providing data-driven insights, collaborating with commercial teams, and aligning customer demand with the Sales and Operations Planning (S&OP) process.
• Cross-Functional Leadership:
  Lead meetings and discussions on customer supply chain topics, providing actionable recommendations to guide decision-making.
• Leadership & Team Development
• Team Guidance:
  Support, mentor, and guide the Customer Supply Chain team by setting clear objectives, monitoring performance, and identifying professional development opportunities.
• Culture & Succession:
  Foster a collaborative, growth-oriented team culture and build robust…