Site Manager Care Center

Site Manager Care Center

Location: Clark, New Jersey |
Company: Hackensack Meridian Health

The Site Manager handles daily operations, administrative support, patient satisfaction, purchasing, and facility management for the Care Center. The manager supervises the administrative team, leads cross‑department collaboration, and fosters a culture of teamwork and high quality patient care.

• Oversee and mentor the administrative support team (Guest Ambassadors, Surgical Coordinators, Medical Receptionists) to ensure excellent patient care and visitor experience.
• Manage patient flow, address inquiries and concerns, and proactively resolve facility issues.
• Facilitate communication and problem‑solving between clinical and clerical teams.
• Manage daily schedules, team coverage, and overtime; conduct daily huddles and ensure completion of pre‑visit planning.
• Monitor and resolve issues related to charge and claim work queues, referrals, and patient work queues.
• Provide training and coverage as needed.
• Process payroll, invoices, and vendor relationships (e.g., Ciox, Med‑Flex, Linen).
• Conduct regular site walk‑throughs and address team member and provider concerns.
• Facilitate bank deposits.
• Monitor patient satisfaction scores and develop and implement plans to address gaps.
• Disseminate updates and important information to the team to ensure strong communication.
• Manage supply ordering and ensure adequate stock levels.
• Conduct regular one‑on‑one meetings with team members; participate in leader meetings, HR sessions, and professional development opportunities.
• Serve as site leader and liaison for all departments, responsible for site concerns, issues, and improvements; ensure cleanliness and safety of site and surrounding areas daily.
• Responsible for daily, weekly, monthly worksheets, including: recognizing and addressing team performance; ensuring weekly payroll while monitoring overtime and PTO; conducting walk‑throughs from a patient perspective; facilitating bank deposits; coding, approving, and submitting invoices to AP; communicating updates on new initiatives; monitoring biowaste and linen for the site.
• Other duties and/or projects as assigned.
• Adhere to HMH Organizational competencies and standards of behavior.

• Associate's degree or higher in Business Management or related field, or equivalent years of experience.
• 3–5 years of health care office administrative experience.
• Minimum 2 years supervisory or management experience.
• Exceptional organizational abilities and strong interpersonal communication skills.
• Consistent professionalism in appearance and attitude.
• Proficient computer skills, including Microsoft Office and Google Suite platforms.
• Minimum 1 year of experience with EPIC.

Minimum rate $78,395.20 annually. HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, or any other protected status.

If the above description speaks directly to your strengths and capabilities, please apply today.