Quality Assurance and Documentation Specialist

Role Summary

Supports quality assurance, documentation development, business‑rule reviews, and standardization of processes for national crime‑data collections. Ensures accuracy, consistency, and compliance across data products, procedures, and technical documentation.

• Develop and maintain Standard Operating Procedures (SOPs) and detailed desktop procedures.
• Conduct QA reviews of data‑collection products, reports, methodologies, and business‑rule changes.
• Validate documentation against technical specifications, XML guides, and data‑collection standards.
• Support the creation of e‑learning modules for various data‑collection activities.
• Standardize documentation workflows and manage content within SharePoint.
• Review communications and ensure clarity and accuracy before release.
• Support certification/recertification activities for incident‑based reporting.
• Conduct independent assessments of data quality, business rules, and documentation practices.

• Top Secret clearance.
• Bachelor's degree in Technical Writing, Business, Criminal Justice, or related field.
• Strong writing skills and experience creating procedural documentation.
• Familiarity with XML, flat‑file data structures, and documentation standards.
• Experience with SharePoint.

• Experience with national crime‑data reporting or statistical programs.
• Knowledge of federal documentation standards and training development.