Dispatcher, Customer Service​/HelpDesk

The following duties are considered essential for this job classification:
Receive, prioritze and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to car accidents, such as but not limited to car accidents, towed cars, barking dos, domestic abuse, etc. Process complaints and make appropriate referrals on a board variety of public safety matters, that often require referring to or memorizing detailed reference matereials and standard operating procedures, including databases, maps, telelpone listings, and other resources.

Access and operate locla and state data base systems to verify information as requested. Responsible for greeting an providing services to visitors to the police station's lobby. Keep senior police and fire staff informed twenty four hours a day of noteworthy incidents and emergences. Answers questions from the public pertaining to departmental policies adn procdures or community services. Operate two-way raio, monitor computer screens, and other sophiscated communications equipment while efficiently gathering, prioritizing and documenting caller information.