Bilingual Financial Counselor

Overview

Join to apply for the Bilingual Financial Counselor I role at Southern Bancorp
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Southern Bancorp is a Community Development Financial Institution (CDFI) that combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger, with a focus on low-wealth and un(der) banked populations and an emphasis on Black and Brown individuals.

Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education with a focus on consumer goals of increased savings, decreased debt, improved credit, and access to capital/credit. The financial counselor will assist in recruiting for and the facilitation of all SBCP’s Wealth Building programs. The financial counselor is a highly skilled financial services professional with national certification in complex financial counseling and is the crux of all of SBCP’s wealth building products and services.

• Provides one-on-one financial counseling to customers that facilitates the identification and achievement of financial goals using both in-person on digital tools.
• Provides all customers prompt, efficient and friendly service, with an emphasis on problem-solving and solution-building
• Analyzes and assesses current financial conditions of consumer customers and builds outcomes-based action plans for customers and third-parties to achieve the customer’s identified financial goals.
• Maintains significant product knowledge for both SBB and SBCP financial products.
• Assists customers in accessing SBCP and SBB financial products to further his or her identified financial goals.
• Provides group learnings online and in-person in areas of financial skills that empower customers to make positive financial decision.
• Builds relationships with the community to ensure that SBCP is positioned in the market to attract targeted customers for SBCP services.
• Develop new clients and partners through active community outreach to build awareness for SBCP’S lending products and financial development services
• Employs business development techniques to build a customer base for asset development services as well as lending products.
• Effectively executes a reciprocal referral network with SBCP and SBB lenders.
• Effectively uses digital platforms to collect and track data, key performance indicators, and report metrics for strategic decision-making
• Assist with and/or produce accurate grant and certifier reporting as needed.
• Completes all required training and continuing education for certifications
• Performs other related duties as required or assigned, including assisting with wealth building programs

• Bachelor’s degree or equivalent with a minimum five years of experience in credit or financial counselor role or related field.
• HUD housing counselor certification required. Employees must obtain certification within six months of hire
• Must have Accredited Financial Counseling certification through Association for Financial Counseling and Planning Education or begin coursework for certification within sixty days of start date
• Ability to prioritize workload to meet deadlines and work independently.
• Requires great attention to detail, ability to recall and good organizational skills
• Strong oral and written communication skills
• High degree of analytical ability
• Strong customer relations skills
• Ability to anticipate problems and use sound judgment, resourcefulness to resolve
• Must have the ability to travel within markets and must possess and maintain a valid driver’s license and a vehicle with appropriate insurance coverage
• Strong computer skills including proficiency in Microsoft Office suite, project management digital tools, and CRM systems
• Ability to speak fluently in English and Spanish

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%
• Employee stock ownership plan
• Discounted rate on primary home mortgage
• Credit and housing counseling as well as free financial education…