General Manager

About Us

We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior.

The General Manager handles overall store operations and the achievement of company goals and directives. Responsibilities include managing overall store operations and the achievement of company goals and directives. The General Manager will also work to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.”

As General Manager, you will uphold the Core Values which are determined by the management team. The General Manager is responsible for the day-to-day operation of the store. The General Manager is responsible for maximizing store sales and profitability, along with minimizing expenses, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. The General Manager contributes to the growth and development of the management team and store team members.

• Delegates daily workload among team members to meet merchandising and visual presentation standards.
• Hires, trains and develops retail team members with goals for growth and success in their positions, provides ongoing performance feedback and recognizes the team’s accomplishments.
• Reviews all store evaluations with store management team and team members to identify opportunity areas, and correct all issues with a sense of urgency.
• Coordinates the overall supervision of team members to ensure sales performance goals are met and company procedures are followed accurately.
• Oversees counting the daily cash register for accuracy and daily bank deposits.
• Conducts team member evaluations as per company standards to provide feedback for improvement, praise, recognition and growth opportunities.
• Develops and implements in-store marketing including promotions, events and seasonal merchandising based on store needs. Completes merchandising updates according to Company standards.
• Works with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.
• Forecasts scheduling needs to meet customer demand and create work schedules.
• Monitors payroll to ensure compliance with established budgets and take corrective measures as necessary.
• Reviews staffing strengths and opportunities with the Owner prior to additions or terminations.

• Promotes Customer Service as the #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching team member’s performance and interactions on the sales floor.
• Regularly promote sand teaches “Amaze Every Customer Every Time” while leading by example and coaching.
• Uses huddles, communication boards, and store meetings as the means to communicate the store’s performance, and educate, engage and motivate the team.
• Drives customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.
• Reviews all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and works with the team to identify opportunities in an effort to sustain or improve overall service levels.

• Maintains accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to Company best practices, metrics and deadlines.
• Utilizes available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximizes inventory accuracy.

Works on professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and…