Karen Speaking Case Manger

Positive Growth Inc. is the premier residential and community-based mental health service agency in Clarkston Georgia. We are dedicated to improving the lives of children, youth and families during difficult life transitions by providing comprehensive residential and community-based treatment services. Out goals are to provide high quality, culturally appropriate, strength-based, services; and to empower people to live productive and valued lives.

The MCS Case Manager (Multi-Lingual) plays a critical role in coordinating and managing comprehensive care services for clients within diverse communities across the United States. This position involves assessing client needs, developing individualized care plans, and facilitating access to appropriate resources and support systems. The Case Manager acts as a liaison between clients, healthcare providers, and community organizations to ensure seamless service delivery and positive outcomes.

Multilingual capabilities are essential to effectively communicate with clients from various linguistic backgrounds, enhancing engagement and trust. Ultimately, this role aims to improve client well-being by providing culturally sensitive, personalized case management and advocacy.

We are currently seeking interpreters fluent in one or more of the following languages:

• Amharic
• Dari
• Farsi
• Pashto
• Nepali
• Somali
• Karen

• Bachelor’s degree in Social Work, Nursing, Psychology, or a related field.
• At least two years of experience in case management or a related healthcare/social services role.
• Proficiency in English and at least one additional language commonly spoken in the United States.
• Strong knowledge of community resources, healthcare systems, and social service programs.
• Excellent organizational, communication, and interpersonal skills.

• Master’s degree in Social Work (MSW) or related discipline.
• Certification in Case Management (CCM) or equivalent credential.
• Experience working with diverse populations, including immigrant and refugee communities.
• Familiarity with electronic health records (EHR) and case management software.
• Additional language proficiencies beyond the minimum requirement.

• Conduct thorough assessments of clients’ medical, social, and psychological needs to develop tailored care plans.
• Coordinate and monitor services by collaborating with healthcare providers, social services, and community resources.
• Maintain accurate and up-to-date case records, documenting client progress and service delivery.
• Provide direct support and advocacy for clients, ensuring they understand and can access available services.
• Utilize multilingual skills to communicate effectively with clients and stakeholders, overcoming language barriers.
• Identify and address potential barriers to care, including cultural, linguistic, and socioeconomic factors.
• Participate in interdisciplinary team meetings to discuss client cases and optimize care strategies.
• Educate clients and their families about health management, community resources, and self-advocacy.

The required skills enable the Case Manager to perform comprehensive client assessments, develop effective care plans, and coordinate services efficiently. Multilingual communication skills are essential for building rapport and trust with clients from diverse linguistic backgrounds, ensuring clear understanding and engagement. Strong organizational abilities support meticulous documentation and case tracking, which are critical for monitoring client progress and compliance. Interpersonal and advocacy skills empower the Case Manager to navigate complex healthcare and social service systems on behalf of clients.

Preferred skills such as certification and advanced degrees enhance the ability to apply best practices and specialized knowledge, while familiarity with technology streamlines case management processes.