Relationship Banker ; North Monroe Branch

Relationship Banker I (North Monroe Branch)

Join to apply for the Relationship Banker I role at Regions Bank. At Regions, we believe associates deserve more than just a job. We offer performance‑driven individuals a place to build a career—more opportunities, growth, and upward mobility.

Regions is dedicated to safeguarding private and personally identifiable information you submit. Your information will be reviewed by our staff, consultants and vendors to evaluate your qualifications and experience for this role and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law.

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience both on the cash line and on the phone, contributing to improving the financial wellness of our customers. The role involves creating meaningful personal connections with customers while processing transactions, identifying ways to meet customer needs, and assisting in resolving end‑to‑end customer service inquiries.

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well‑informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated by the Branch Manager and ensuring sound banking practices, including managing, identifying, and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer frequently, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• One (1) year of banking, cash‑handling, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship‑building skills.

Position Type:
Full‑time

The target pay range for this position is $35,640.99 – $42,192.00 per year, based on the Metropolitan Statistical Area Market Range and level of the position. The role is incentive eligible with a formulaic incentive plan that allows employees to earn additional compensation based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Location:

North Monroe, Tallahassee, Florida

Equal Opportunity Employer / Including Disabled / Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.