Extended Coverage Dedicated Coordinator

Overview

Join to apply for the Extended Coverage Dedicated Coordinator role at Marten Transport
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Purpose:

Serve as driver's representative in operations. Manage drivers' performance in identified categories and be the primary/secondary communication link to drivers. Work to achieve optimum driver and customer satisfaction. Ensure responsibility for the normal duties of the customer service associate position, along with providing backup to the customer service manager in the respective region. Persons in this position will be accountable for customer inquiries, load solicitations and service reporting.

• Communication to driver, including load information, advances, purchase orders, maintenance coordination, performance counseling and dissemination of general company news and information.
• Assist and/or manage part or all of a fleet to achieve optimum performance in categories such as on-time pickup and delivery, pallet management, out of route miles, hours of service compliance, driver availability, accommodation of special routing needs, cost control, and ensuring drivers understand all details of customer and company expectations on each load at dispatch.
• Daily accounting of all assigned trucks and drivers; record details and direction on all loads booked for the assigned area; act as a substitute for the customer service manager in a seamless and transparent manner.
• Supervise and monitor trailer pools in the respected market; arrange loading and/or unloading appointments promptly and logically; communicate problems to the regional manager or customer service manager.
• Aggressively pursue and expand knowledge of other positions and functions for career development; maintain and monitor the service levels provided to Marten's customers as required by sales and marketing; perform routine solicitations of the customer base by telephone or other forms of communication.
• Delegate duties and train customer service associates; other duties as assigned.

Daily interaction with operations personnel, drivers, shippers, consignees, and sales.

• Excellent verbal and written communication skills.
• Ability to handle a fast-paced work environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• Ability to isolate and solve problems efficiently.

Sitting for long periods, manual dexterity for data entry, stooping, bending for filing, and light to moderate lifting.

Bachelor degree in business, logistics, marketing, or other related majors, or applicable experience.

• Entry level

• Full-time

• Strategy/Planning and Information Technology

• Truck Transportation