Mobile Service Coordinator

Mobile Service Coordinator

Jenkins & Wynne Ford & Lincoln
Salary Commission $ per year

Jenkins & Wynne Ford & Lincoln is growing our Mobile Service program and is looking for a Mobile Service Coordinator to own the day-to-day scheduling coordination and customer experience of our mobile service operations. This role is a mix of office coordination customer communication and community outreach and is ideal for someone who enjoys variety in their workday.

• Schedule and manage mobile service appointments throughout the day

• Coordinate directly with mobile service technicians to ensure efficient routing timing and preparedness

• Communicate with customers before during and after service to ensure a smooth experience

• Follow up after each appointment to confirm the service went well and that the customer received their receipt and documentation

• Ride along with the mobile service van in the afternoons to network with local businesses organizations and community partners

• Travel locally with the Ford Pro Sales Team to help solicit mobile service business from fleet and commercial customers

• Maintain accurate appointment notes customer information and follow-up records

• Act as the primary point of contact for customers utilizing mobile service

• Strong communication and organization skills with an always-selling go-getter mindset

• Customer-focused mindset with a professional friendly and upbeat demeanor

• Ability to manage multiple schedules and priorities at once

• Comfortable working both in an office setting and out in the field

• Willingness to ride along with the mobile service van and travel locally

• Self-motivated with an interest in business development and relationship building

• Automotive service BDC or scheduling experience is a plus but not required

• Full-time position

• Mix of daytime scheduling/coordination and afternoon field work

• Local travel required (no overnight travel)

• Salary commission structure

• Monday through Friday 7am-5pm

• Expected annual compensation: $

• Health dental and vision insurance

• Paid time off program- 40 PTO hours after 6 months of employment 80 hours at 1 year

• 401(k) with company match after 9 months of employment

• Employee vehicle service and purchase benefits

• Supportive family-owned dealership environment

At Jenkins & Wynne we focus on convenience innovation and customer experience
. Our Mobile Service program is a growing part of how we serve our community and this role plays a key part in expanding that reach. Youll have the opportunity to help shape the program build relationships and make a real impact.