Front Desk Agent

Description

Role Responsibilities:

As a Front Desk Agent, you have the responsibility to give our guests the best hospitality experience they can have by assisting guests efficiently, courteously, and professionally at all times:

• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and ensure all are met to satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures that are required.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills:

• Previous work experience in a similar role
• Experiences with some hotel reservations software-Opera preferred, but can train the right person
• Understanding of how travel planning websites operate, like Booking and Trip Advisor
• Customer service attitude
• Excellent communication and organizational skills

Source:
Hospitality Online