Member Assist Cart Attendant

Overview

The member assistant – cart attendant role supports a great member experience by helping keep the parking area and carts available, assisting members with purchases, loading items into vehicles, and providing friendly service in a fast-paced environment.

Base pay range is $18.00/hr - $25.00/hr the range shown is provided by Sam's Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Ensure a well-kept parking lot and carts are ready and available; assist members with purchases; help members load their vehicles; and maintain a positive member experience.
• Maintain safety and cleanliness of the facility; conduct safety-related tasks and report unsafe conditions.
• Provide member service by acknowledging needs, assisting with purchasing decisions, processing purchases, and answering questions; organize and maintain carts/flatbeds and ensure availability.
• Follow company policies and procedures; uphold ethics and integrity; participate in continuous improvement and adapt to change.
• Complete work assignments by prioritizing tasks, collaborating with managers and coworkers, communicating progress, and addressing opportunities for improvement.

• Handle pickup orders by contacting members about delays, notifying when products are unavailable, and offering alternatives; ensure items are packaged according to policies and prepared for pickup; resolve member issues and concerns; promote products and services.
• Maintain facility safety, perform safety sweeps, handle merchandise per procedures, and report unsafe situations to management.
• Assist members with purchases and payments; use cash registers; locate and organize merchandise; zone designated areas; resolve issues; promote products and services; maintain availability of carts/flatbeds; assist with transporting items.
• Adhere to company policies and standards of ethics and integrity; apply Open Door Policy in business processes.
• Complete tasks by using policies and resources; collaborate with stakeholders; manage priorities and deadlines; communicate progress; seek opportunities for improvement; adapt to feedback.

Minimum qualifications and preferred qualifications are outlined in the job description as applicable to this role. The position emphasizes customer service, ability to work in a fast-paced environment, and capability to stand for long periods while assisting members efficiently.

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO/PPTO can be used for vacation, sick leave, holidays, or other purposes; eligibility and amount depend on job classification and length of employment
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement

• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Retail

The above information is designed to indicate the general nature and level of work performed in the role and is not a comprehensive inventory of all duties, responsibilities, and qualifications. The full job description can be made available as part of the hiring process.