Mobile Service Coordinator

Overview

Jenkins & Wynne Ford & Lincoln is growing our Mobile Service program and is looking for a Mobile Service Coordinator to own the day-to-day scheduling, coordination, and customer experience of our mobile service operations. This role is a mix of office coordination, customer communication, and community outreach, and is ideal for someone who enjoys variety in their workday.

• Schedule and manage mobile service appointments throughout the day
• Coordinate directly with mobile service technicians to ensure efficient routing, timing, and preparedness
• Communicate with customers before, during, and after service to ensure a smooth experience
• Follow up after each appointment to confirm the service went well and that the customer received their receipt and documentation
• Ride along with the mobile service van in the afternoons to network with local businesses, organizations, and community partners
• Travel locally with the Ford Pro Sales Team to help solicit mobile service business from fleet and commercial customers
• Maintain accurate appointment notes, customer information, and follow-up records
• Act as the primary point of contact for customers utilizing mobile service

• Strong communication and organization skills with an always-selling, go-getter mindset
• Customer-focused mindset with a professional, friendly and upbeat demeanor
• Ability to manage multiple schedules and priorities at once
• Comfortable working both in an office setting and out in the field
• Willingness to ride along with the mobile service van and travel locally
• Self-motivated with an interest in business development and relationship building
• Automotive, service, BDC, or scheduling experience is a plus—but not required

• Full-time position
• Mix of daytime scheduling/coordination and afternoon field work
• Local travel required (no overnight travel)

• Salary + commission structure
• Monday through Friday 7am-5pm
• Expected annual compensation: $45,000–$50,000
• Health, dental, and vision insurance
• Paid time off program - 40 PTO hours after 6 months of employment, 80 hours at 1 year
• 401(k) with company match after 9 months of employment
• Employee vehicle service and purchase benefits
• Supportive, family-owned dealership environment

At Jenkins & Wynne, we focus on convenience, innovation, and customer experience. Our Mobile Service program is a growing part of how we serve our community, and this role plays a key part in expanding that reach. You’ll have the opportunity to help shape the program, build relationships, and make a real impact.