Mobile Service Scheduler

Mobile Service Coordinator

Location: Jenkins & Wynne Ford
Schedule: Full-Time | Weekdays 7am-5pm

Jenkins & Wynne’s Ford and Lincoln
Mobile Service program is one of our fastest-growing customer convenience offerings — and this role sits right at the center of that growth.

The Mobile Service Coordinator is the quarterback of our mobile service operation. You’ll manage incoming service calls, schedule mobile appointments, coordinate daily routes, and spend time in the field building relationships with local businesses and customers.

This is a hybrid role — part operations, part customer experience, part business development. It’s perfect for someone who enjoys variety, talking to people, staying organized, and getting out from behind a desk.

Mornings (Office-Based):

• Answer inbound service calls and schedule Mobile Service appointments
• Identify which services qualify for mobile repair
• Coordinate and route Mobile Service vans efficiently by area of town
• Communicate schedules clearly with technicians and the service department
• Confirm appointments and set expectations with customers

Afternoons (In the Field):

• Ride with Mobile Service technicians
• Drop in on existing customers and local businesses
• Introduce Mobile Service to potential new customers
• Build relationships that grow repeat and referral business
• Act as the friendly, professional face of Jenkins & Wynne in the community

• Strong communicator — confident on the phone and in person
• Highly organized and comfortable managing schedules and logistics
• Friendly, outgoing, and professional
• Comfortable visiting businesses and talking to decision-makers
• Able to pivot between office work and field work
• Automotive or service experience is a plus, but not required

This role is ideal for someone who has experience in:

• Customer service or call handling
• Scheduling or dispatch
• BDC / service advising / hospitality
• Outside sales or relationship management

• Competitive hourly pay plus commission from scheduled appointments
• Opportunity to grow with a fast-expanding service program
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match
• Stable, family-owned dealership with long-term leadership

We are a locally owned, family-run dealership that believes in:

• Promoting from within
• Investing in new ideas and people
• Making customers’ lives easier — not harder

Our Mobile Service program is a big part of our future, and this role gives you the chance to help shape it.