Dispatcher, Customer Service​/HelpDesk

This is the first of four levels in the Public Safety Communications series. Incumbents receive incoming calls for police, fire, medical and other emergency assistance, and dispatch appropriate units via radio and telephone. Responsibilities may include receiving and responding to emergency and non-emergency calls from the public; dispatching emergency units; coordinating and relaying information; entering, updating, and retrieving information from the National Crime Information Center;

and maintaining daily radio logs.

PLEASE NOTE:

THIS POSITION WILL REMAIN OPEN THROUGH OCTOBER 26, 2026, OR UNTIL FILLED.

Education and Experience

• High school diploma or GED equivalent.
• No experience required.

• Police/Fire APCO certification.
• National Incident Management System (NIMS).
• Communications Training Officer (CTO).
• National Crime Information Center (NCIC).

Knowledge, Skills, and Abilities:

Knowledge of:

• Customer service principles.
• City geography.
• Computers and related software applications.
• Recordkeeping principles.
• Computers and related software applications.

Skill in:

• Providing customer service.
• Remaining calm in stressful situations.
• Operating multi-line phone systems.
• Using a computer and related software applications.
• Reading maps.
• Maintaining records and logs.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling:
  Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering:
  Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping:
  Applying pressure to an object with the fingers and palm.
• Handling:
  Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Kneeling:
  Bending legs at knee to come to a rest on knee or knees.
• Lifting:
  Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity:
  Making rational decisions through sound logic and deductive processes.
• Pulling:
  Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Pushing:
  Using upper extremities to press against something steady to thrust forward, downward, or outward.
• Reaching:
  Extending hand(s) and arm(s) in any direction.
• Repetitive Motion:
  Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking:
  Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing:
  Particularly for sustained periods of time.
• Stooping:
  Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking:
  Expressing or exchanging ideas by means of the spoken word…