Retail Banker - Clarksville, AR

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FT Retail Banker

Full-Time / Part-Time Full-Time

Clarksville

First Security Bank does not accept resumes. Please include all work history on the formal application available via the "Apply Now" link. Data from a resume cannot be downloaded into the application. You can view additional job opportunities at

First Security Bank is seeking a professional, energetic and team‑oriented individual to join our team as a Retail Banker. If you want to serve the Arkansas community within a dynamic team and are passionate about customer service, we encourage you to apply. Under the supervision and guidance of assigned training personnel, you will accept and process transactions from the bank’s customers by personal contact, mail, and night deposit.

You will become knowledgeable in identifying customer needs, servicing accounts, explaining financial products, and resolving customer issues. Cross‑training will allow you to perform Retail Banking Specialist duties such as opening new accounts, establishing direct deposit, opening retirement accounts, and providing efficient, high‑quality service. This position requires on‑site work.

• High school diploma or GED required.
• 1–2 years of post‑secondary education and/or cash handling, customer service, relevant banking, or professional experience preferred.
• Position will begin as a Retail Banker with intent to promote to Retail Banking Specialist as skills are mastered.
• Proficiency with Outlook, Word, typing, 10‑key and internet utilization required.
• Willingness to demonstrate Core 5 values with customers and coworkers.

Regularly Scheduled Hours/Week: 40+ Hours Monday – Friday: 8:00 a.m. – 5:00 p.m. Saturday: 8:00 a.m. – 12:30 p.m. (typically 1 per month)
* Extended working hours may be required.

• Process deposits, withdrawals, cash advances, issue cashier’s checks, and cash checks, securing proper identification and following retail policies and procedures. Examine checks and determine proper funds availability and complete hold notices.
• Identify counterfeit currency and refer customers to other bank services as needed.
• Visually review customer transactions, verifying necessary information.
• Count and balance cash using the retail platform. Buy and sell currency from the vault, ensuring drawer limits are not exceeded. Scan proof work through branch capture machine.
• Receive mortgage, consumer, and other loan payments.
• Promote bank services and products following cross‑selling procedures or direct clients to appropriate bank personnel.
• Follow daily opening and closing procedures, security and safety measures, and secure coins and currency in the vault at closing.
• Maintain currency and coin supply, manually count, verify, and strap currency, process coins by selling to the vault according to policy.
• Assist with night deposits, mail deposits, and ATM deposits as needed.
• Complete Currency Transaction Report (CTR) and Suspicious Activity, Identity Theft, Red Flag (SIRF) as required; inform the Bank Secrecy Act Officer of suspicious or fraudulent activities.
• Notify management of department activities and problems exceeding $50.00; assist in resolving outages and researching discrepancies.
• Assist internal customers and executive management as requested.
• Complete special requests such as redeeming U.S. Savings Bonds, closing accounts, taking orders for checks, exchanging foreign currencies, completing safe‑deposit box procedures, and providing booklets, copies, and referrals.
• Balance ATM and main cash vault as needed.
• Provide quality service by answering questions, telephone inquiries, and providing information on bank services.
• Identify fraudulent transactions and review concerns with management.
• Obtain training and become proficient in executing wire transfers.
• Maintain strict privacy regarding customer account information.
• Operate computer software and equipment, telephone, scanner, and copier; expected to become proficient with internal bank software.
• Hold a valid driver’s license and have reliable transportation to arrive…