IT Support Technician

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Job Summary We are looking for an experienced motivated IT Support Technician to join our IT team. This individual will serve as our in-house IT point of contact and be responsible for maintaining the company’s computer and network systems as well as troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting employees with IT‑related problems. This position is onsite at our Clarksville, TN facility.

• Serve as first point of contact for IT support within the organization
• Install and provide technical support for software applications and operating systems
• Perform network backups and coordinate disaster recovery efforts
• Plan, organize and track projects
• Work both independently and as part of a team
• Diagnose and troubleshoot software and hardware issues and repair or replace damaged computer and network components
• Read, understand and comply with the department’s policies, procedures, guidelines and practices relating to network and security standards
• Develop and maintain technical documentation for supported systems
• Provide excellent customer service and support employees whenever they encounter issues with computers and network devices
• Maintain and update computer and network equipment to track warranty, upgrades and replacement devices
• Ensure all applicable employees are issued the correct and/or standard computer equipment in a timely manner
• Perform any other duties as assigned

• Technical Knowledge:
  Strong understanding of IT and programming software
• Time Management Skills – ability to work independently and complete tasks effectively
• Problem‑Solving – strong analytical and problem‑solving skills to address maintenance challenges effectively
• Communication – effective communication skills to collaborate with other departments and external partners
• Attention to Detail – detail‑oriented with a focus on quality and safety in all maintenance activities

• High School Diploma or GED (required)
• Two (2) or Four (4) year degree in Computer Science or Information Technology
• Three (3) to Five (5) years of experience in an IT role providing network support including installation, maintenance and/or support of network hardware, software, virtual servers, backups and MS Active Directory
• One or more certifications from a network training program such as CCNA/CCDP, MCSDE/MCSA, MCP‑Network, Network+

• Able to lift up to 50 lbs; assistance required for anything over 50 lbs
• Ability to climb ladders, walk long distances, stand for extended periods, bend, stoop, push and pull heavy objects
• Ability to be on call as needed
• Work in uncontrolled hot and cold environments
• Ability to reach or grip with arms and hands

Mid‑Senior level

Full‑time

Information Technology

Plastics Manufacturing

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