Field Support Analyst Security Clearance

Position: Field Support Analyst with Security Clearance
Job Title:

Field Support Analyst

Location:

Clarksville, TN, Ft. Campbell up to 25% CONUS/OCONUS

Summary:

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems.

This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:

Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality. There are some variations of the requirements/Desired, typically regarding Gotham, Gaia and Foundry requirements. Seek the Active Positions tab for alignment per role. Training experience (Classroom or Deskside) Proficiency in troubleshooting technical issues mandate: 1-6 years of Gotham and Maven/Gaia/Foundry Strong understanding of DoD, Intelligence, or Law Enforcement missions TS/SCI Required Salary Target 90-100k Desired

Qualifications:

Real world experience supporting intelligence or operations Familiarity with Gaia or Foundry Experience training other intelligence or operations software Excellent communication skills Travel independently, both CONUS and OCONUS, as required Technical knowledge, including working familiarity with languages such as Python, Java or HTML.