Desktop Support Analyst

Description We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.

Responsibilities:

- Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution.

- Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition.

- Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, One Drive, and related productivity applications during device rollout.

- Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.

- Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records.

- Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum.

- Assist with basic One Drive file access concerns and support user-facing migration tasks tied to workstation deployment activities.

- Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.

- Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate. Requirements - Prior experience supporting PC refreshes, desktop deployments, or end-user migration projects in a structured work environment.

- Strong working knowledge of Windows 10 and Windows 11, including troubleshooting common workstation issues.

- Familiarity with Microsoft 365 applications and the ability to assist users with standard setup and support needs.

- Experience installing, configuring, and validating business software on desktop or laptop hardware.

- Ability to communicate clearly with end users and provide dependable customer support in an onsite setting.

- Comfort working independently, following documented procedures, and adapting to shifting project priorities.

- Dependable reliability, including consistent attendance and adherence to workplace expectations and safety requirements.

- Exposure to tools or environments such as Microsoft Intune, Autopilot, Active Directory, or Azure AD is preferred. Technology Doesn't Change the World, People Do.®

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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