Customer Success Manager

Client Success Manager (Marketing Agency)

Clarksville, TN (Local Candidates Only – In-Office / Hybrid)

Full-Time

We are a fast-growing marketing agency based in Clarksville, TN
, working with clients across multiple industries to drive leads, revenue, and brand growth. We move fast, care about results, and need someone who can own client relationships like a pro.

The Client Success Manager (CSM) is the main point of contact for our clients. Your job is simple in theory (but demanding in practice):

• Keep clients happy.
• Keep clients informed.
• Keep clients renewing and growing with us.

You’ll sit between the client and our internal marketing/creative team, making sure expectations are clear, deliverables are on track, and results are communicated in a way clients understand and value.

• Serve as the primary contact for a portfolio of agency clients.
• Run weekly/bi-weekly client check‑ins and monthly strategy calls
  .
• Translate client goals into clear tasks for our internal team (ads, content, email, funnels, etc.).
• Review campaign performance and communicate results to clients in plain English (not jargon).
• Proactively spot risks (unhappy clients, poor performance, misalignment) and handle them early.
• Collect testimonials, case study stories, and referrals from happy clients.
• Help with onboarding new clients
  : gathering assets, access, info, and expectations.
• Document client notes, action items, and statuses in our CRM/project management tool.
• Collaborate with leadership on retention, upsell, and expansion opportunities.

We’re flexible how you got here, but you must check one of these boxes:

• 🎓
  Bachelor’s degree in Marketing, Communications, Business, or related field
• OR
• 💼
  Proven experience in the marketing industry (agency, in‑house marketing, media, etc.)
• OR
• 🧑💻
  Previous marketing agency internship (paid or unpaid) with clear responsibilities

Plus:

• Local to Clarksville, TN (or within commuting distance). This is not a fully remote role.
• Strong communication skills – written, verbal, and on Zoom.
• Comfortable talking with business owners and decision makers.
• Organized and detail‑oriented – you keep notes, follow up, and don’t drop balls.
• Basic understanding of digital marketing (paid ads, social, funnels, email, etc.).
• Comfortable with tools like Google Workspace, Zoom, and at least one CRM or project management tool (Click Up, Asana, Monday, Hub Spot, etc. — or similar).

• Experience in a marketing agency environment.
• Experience in account management, client success, or project management
  .
• Ability to review basic marketing metrics (CTR, CPC, CPL, ROAS, open rates).
• Comfort creating light client‑facing decks or recap docs.

• Full‑time role based in Clarksville, TN
  .
• Typically Monday–Friday.
• In‑office or hybrid, depending on schedule and performance.
• Fast‑paced, growth‑focused, no‑drama environment.

• Competitive base salary: $3,500/Month-$5,000/Month + Commission/Bonuses
  , based on experience.
• Performance‑based bonuses tied to client retention and satisfaction
  .
• PTO and paid holidays.
• Growth opportunity as the agency scales (senior CSM, team lead, etc.).