Residential Sales Consultant

Reports To: Sales Manager or General Manager
Status: Full-time, Regular position
Category: Sales
Location Name: Donelson Air
Location Address: 2930 Sidco Dr, Nashville, TN 37204

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead‑generation techniques as well as internal lead pipelines.

• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Create relationships with prospective customers and referrals as well as initiating calls to generate sales.
• Work collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience.
• Remain up to date on the latest industry trends, service methods, systems and technology available within the market and the business.

Our Residential Sales Consultants (RSCs) are highly ambitious, results‑oriented, and self‑motivated individuals. Skilled in providing innovative, customer‑related recommendations, developing effective proposals, handling negotiating and closing sales. To accomplish this, a successful RSC must possess:

• At least a high school degree or GED. A Bachelor’s degree or related professional sales certifications preferred.
• Prior sales experience, with a preference for direct selling to consumers.
• Strong selling and business‑development skills.
• Demonstrated ability to effectively communicate concepts to a variety of audiences.
• Demonstrated commitment to the delivery of high quality, customer‑focused service.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate this into business solutions the business can offer.
• Valid driver’s license with acceptable driving record.
• Ability to consistently demonstrate a positive attendance record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to meet physical demands – climb ladders and/or attic stairs, maneuver in attics, basements, and crawl spaces to access HVAC units, assess customer requirements and take measurements.

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs, including:

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• Supplemental benefit programs
• World Class Training opportunities through our Experts University
• Career Development opportunities

Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Service Experts.