Assistant Manager

T&B Play is a premium indoor playground brand that offers safe, clean, and engaging play experiences for children and families. Its facilities feature modern play structures and thoughtfully designed spaces that prioritize cleanliness and safety, creating an environment that parents trust and children enjoy. The brand focuses on birthday parties, open play, and group events, delivering a seamless and enjoyable experience for guests.

With multiple locations already in operation and new sites in development, T&B Play is expanding across the United States and actively pursuing strategic partnerships, prime retail locations, and franchise collaborations. This growth creates ongoing opportunities for team members to develop and advance within a dynamic, family-focused organization.

This is a full-time, on-site Assistant Manager role based in Clawson, MI. The Assistant Manager supports daily operations of the indoor playground, including overseeing staff schedules, monitoring facility cleanliness and safety standards, and ensuring play areas and party rooms are prepared for guests. The role involves supervising team members, assisting with training, and providing guidance to maintain high service quality and a welcoming environment.

The Assistant Manager interacts with families and groups, manages reservations and event logistics, addresses customer inquiries or concerns, and helps resolve issues in a timely, professional manner. This position also assists with basic administrative tasks, inventory management, and local marketing initiatives to support revenue growth and community engagement.

• Operations and leadership skills, including experience supervising staff, coordinating schedules, and supporting day-to-day facility management.
• Customer service and communication skills, with the ability to interact professionally with children, parents, and groups and handle concerns calmly and effectively.
• Organizational and time-management skills, with the capacity to manage events, reservations, and multiple tasks in a fast-paced environment.
• Safety and cleanliness awareness, including attention to detail in maintaining a safe play environment and adherence to health, cleanliness, and facility standards.
• Basic administrative and technology skills, such as using point-of-sale systems, scheduling tools, and standard office software.
• Prior experience in hospitality, family entertainment, retail, or customer-facing roles is preferred.
• Ability to stand, move, and assist with light physical tasks throughout shifts, including evenings and weekends as needed.
• High school diploma or equivalent required; additional education in business, hospitality, or related fields is a plus.